Cymru Coaches Coach travel & holidays – Payment and conditions of Coach Hire

1. QUOTATIONS – All quotations are given subject to the company having available a suitable vehicle at the time the hirer accepts the quotation. Quotations are valid for 10 days unless otherwise notified.

2. PAYMENT –A deposit of 10% of the hire fee (minimum £50) is payable on booking the coach with the balance due 10 days before the date of the hire unless the Company has agreed in writing to vary this condition. If payment has been agreed by Bank Transfer, we will require notification of when this has been made.

3. CANCELLATION BY HIRER – If the hirer wishes to cancel or amend any agreement, the following scale of charges will apply in relation to the total hire charge. 14 days or more before – No charge (with the exception of the non refundable/non transferable deposit). 8 – 14 days – 10% of hire (minimum £50), 3 – 7 days – 25% of hire (minimum £50), 1 – 2 days – 50% of hire (minimum £50), Day of hire – Minimum of 85% of hire, Arrival of coach at departure point – 100% of hire.

4. CANCELLATION DUE TO INCLEMENT WEATHER CONDITIONS will be charged as above. Theatre/Concert tickets already purchased are not refundable. Accommodation, Meals etc arranged on your behalf by our company may be liable for a cancellation charge.

5. CANCELLATION BY COMPANY – In the event of an emergency or an action by the Hirer to vary the agreed conditions, the Company may return all monies paid and without further liability cancel the Contract. Please note, at the time of quoting, we will ask the nature of the trip. We will not under any circumstance carry passengers attending professional football matches/events. If we become aware at a later stage that a booking includes the attendance of a football match/event, including at the time of arrival at the pickup location on the day, the transport will not go ahead, and there will be no refund issued.

6. DRIVER’S HOURS AND REST PERIODS – The Driver’s hours or driving and rest periods are strictly controlled and the current regulations must be complied with. The Company will agree the hours of operation of the hire and these MUST be observed.

7. SEATING CAPACITY – The maximum number of passengers allowed on the vehicle is indicated on the vehicle. No standing passengers allowed. Drivers will not carry any extra passengers over the seating capacity of the vehicle.

8. ANIMALS will not be carried on any vehicle, except Guide Dogs.

9. VARIATION OF HIRE – If the vehicle is detained late by the Hirer or used for a longer journey than that contracted for, the Company will make an extra charge.

10. CONDUCT OF PASSENGERS – The Driver is responsible for the safety of the vehicle. Any passengers whose conduct is in breach of statutory regulations will be removed on the Driver’s authority. The Hirer will be responsible for all damages caused to the vehicle by passengers during the hiring

11. PROPERTY – The Company will not accept liability for any damage or loss of any property, which belongs to any passengers and is left on a vehicle. Any articles of found property recovered from a vehicle will be held at the Depot from where the vehicle is based and may be collected from there.

12. CHANGE OF VEHICLE – The Company may provide a larger vehicle than the size hired at no additional charge of the same standard as per the booking. The Company reserves the right to hire another Coach Operator to cover the hire.

13. BREAKDOWN/DELAY – The Company gives advice on journey times in good faith, but does not guarantee the completion of a journey at a specific time and will NOT be liable for inconvenience or loss caused by breakdown or delay.

14. AGENCY AGREEMENT – When the Company provides meals, accommodation, ferries, admission tickets and any other service provided by another Contractor, it does so as an Agent of the Hirer on his behalf. Any terms and conditions imposed by the Contractor will be binding on the Hirer as if he had directly contracted the services himself.

15. COMPLAINTS – in the event of a complaint about the Company’s services, the hirer should endeavor to seek a solution at the time by gaining assistance from the driver or Company. If this has not provided a remedy, complaints should be submitted in writing within 14 days of the termination date of hire to Cymru Coaches Ltd, Office 319, Main Office Block, Westfield Industrial Park, Waunarlwydd, Swansea SA5 4SF. Complaints will be acknowledged within 4 working days and the Company will aim to resolve any complaint with 21 days of it being made.

16. RETENTION OF VEHICLE – Unless stated it should not be assumed that any vehicle will remain at the destination until time for the return journey.

17. ROUTE – The route used, unless the Hirer has advised of a particular route or places to be passed en-route, which will be specified on the confirmation letter, will be at the discretion of the Company and/or the Driver.

18. ALCOHOL AND FOOD – Under no circumstances may alcoholic drinks be carried on or consumed upon the vehicle without the express permission of the Company in writing. A refundable deposit is required when hiring a coach to a destination where alcohol is likely to be consumed. We do not permit hot food items to be consumed on our vehicles. Any other food items wishing to be brought on to the coach must be given prior authorisation.

19. SMOKING – All coaches are non-smoking. For the avoidance of doubt this also includes e-cigarettes and vapes.

20. SURCHARGES – Once a confirmation has been issued to the hirer, providing there are 30 days prior to the departure date, the company reserves the right to pass on increases in the cost of fuel, taxes imposed by the Governments of the UK and any other countries to be visited during the journey, road tolls and foreign currency. NO SURCHARGES WILL BE LEVIED WITHIN 30 DAYS OF DEPARTURE. On notification of such surcharges, the hirer may cancel the booking subject to the scale of cancellation charges shown in paragraph 3. The liability of the company will be limited to the cost of the hire and any ancillary services supplied.

Cymru Coaches Modern Slavery Policy



Modern slavery is a crime and a violation of fundamental human rights. It takes various forms, such as
slavery, servitude, forced and compulsory labour and human trafficking, all of
which have in common the deprivation of a person’s liberty by another in order
to exploit them for personal or commercial gain. 

Cymru Coaches Ltd has a zero-tolerance approach to modern slavery and we are committed to acting
ethically and with integrity in all our business dealings and relationships and
to implementing and enforcing effective systems and controls to ensure modern
slavery is not taking place anywhere in our own business or in any of our
supply chains.

Cymru Coaches Ltd is also committed to ensuring there is transparency in our own business and in our
approach to tackling modern slavery throughout our supply chains, consistent
with our disclosure obligations under the Modern Slavery Act 2015. We expect
the same high standards from all of our contractors, suppliers, and other
business partners. As part of our contracting processes, we include specific
prohibitions against the use of forced, compulsory or trafficked labour, or
anyone held in slavery or servitude, whether adults or children, and we expect
that our suppliers will hold their own suppliers to the same high


This policy applies to all persons working for Cymru Coaches Ltd or on our behalf in any capacity,
including employees at all levels, directors, officers, agency workers,
volunteers, agents, contractors, external consultants, third-party
representatives, and business partners.


This Modern Slavery (Anti-Slavery and Human Trafficking) Policy interacts with other workplace
policies and procedures. If you have any queries about this policy, please
contact your line manager.


Cymru Coaches Ltd have overall responsibility for ensuring this policy with senior management and
managers have day to day responsibility to ensure compliance with our legal and
ethical obligation The Management at Cymru Coaches Ltd has primary and
day-to-day responsibility for implementing this policy, monitoring its use and
effectiveness, dealing with any queries about it, and auditing internal control
systems and procedures to ensure they are effective in countering modern

Management at all levels are responsible for ensuring those reporting to them understand and comply with
this policy and are given adequate and regular training on it and the issue of
modern slavery in supply chains.


You must ensure that you read, understand, and comply with this policy.

The prevention, detection and reporting of modern slavery in any part of our business or supply chains is the
responsibility of all those working for us or under our control. You are
required to avoid any activity that might lead to, or suggest, a breach of this

You must notify management as soon as possible if you believe or suspect that a conflict with this policy has
occurred or may occur in the future. 

You are encouraged to raise concerns about any issue or suspicion of modern slavery in any parts of our
business or supply chains of any supplier tier at the earliest possible

If you believe or suspect a breach of this policy has occurred or that it may occur, you must notify you

If you are unsure about whether a particular act, the treatment of workers more generally, or their
working conditions within any tier of our supply chains constitutes any of the
various forms of modern slavery, then raise it with management.

We aim to encourage openness and will support anyone who raises genuine concerns in good faith under this
policy, even if they turn out to be mistaken. Cymru Coaches Ltd is committed to
ensuring no one suffers any detrimental treatment as a result of reporting in
good faith their suspicion that modern slavery of whatever form is or may be
taking place in any part of our own business or in any of our supply chains.
Detrimental treatment includes dismissal, disciplinary action, threats, or
other unfavourable treatment connected with raising a concern. If you believe
that you have suffered any such treatment, you should inform the Managing
Director immediately. If the matter is not remedied, and you are an employee,
you should raise it formally using the Grievance Procedure.


Training on this policy, and on the risk our business faces from modern slavery in its supply chains, will
be provided, as necessary. 

Our zero-tolerance approach to modern slavery must be communicated to all suppliers, contractors, and
business partners at the outset of our business relationship with them and
reinforced as appropriate thereafter.


Any employee who breaches this policy will face disciplinary action, which could result in dismissal for
misconduct or gross misconduct.

Cymru Coaches Ltd may terminate our relationship with other individuals and organisations working on
our behalf if they breach this policy.